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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All INSTAMANU products

The group "New Technologies" offers for review the products of the plant INSTAMANU: laboratory furniture, scales, moisture meters, electronic viscometers, thermal analyzers, digesters, fat analyzers, crude fiber analyzers, graphite decomposition devices, electric heating plates, box-type resistance furnaces, consumables, Kjeldahl nitrogen analyzers, fluorescent analyzers, centrifuges
  • Laboratory furniture INSTAMANU
    Laboratory furniture
    IM7-JZTPT-900 and others.
  • Supplies INSTAMANU
    Supplies
    YW-ST-KN, YW-ST-TNB, etc.
  • Moisture meters INSTAMANU
    Moisture meters
    IM-XM, IM-335LMT, etc.
  • Electronic viscometers INSTAMANU
    Electronic viscometers
    IM-SNB, IM-NDJ, etc.
  • Thermal analyzers INSTAMANU
    Thermal analyzers
    IM-ZRY, IM-RZY, etc.
  • Digesters INSTAMANU
    Digesters
    IMXL (40L), IMHW-20, etc.
  • Fat Analyzers INSTAMANU
    Fat Analyzers
    IMZF-6A, IMZF-6, etc.
  • Scales INSTAMANU
    Scales
    IM-520PB, IM-YP+, IM-125, etc.
  • Crude Fiber Analyzers INSTAMANU
    Crude Fiber Analyzers
    IMRX-6, IMRX-6A, etc.
  • Devices for graphite decomposition INSTAMANU
    Devices for graphite decomposition
    IMSM-36, IMSM-60, etc.
  • Electric heating plates INSTAMANU
    Electric heating plates
    IMJRB-6B, IMJRB-C, etc.
  • Box-type resistance furnaces INSTAMANU
    Box-type resistance furnaces
    IMFL-T176 and others.
  • Kjeldahl Nitrogen Analyzers INSTAMANU
    Kjeldahl Nitrogen Analyzers
    IM6270A+IM6700, etc.
  • Fluorescent analyzers INSTAMANU
    Fluorescent analyzers
    IMFL970 and others.
  • Centrifuges INSTAMANU
    Centrifuges
    IM15Pro, IM18R, etc.

NEW TECHNOLOGIES GROUP

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